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Today marks the launch of National Neighbourhood & Home Watch Week 2015, and Neighbourhood Watch coordinators across England and Wales are being urged to take a moment to talk with neighbours about the rising danger of phone scams.

People being deceived into transferring money directly to fraudsters is now the most common phone scam and new research shows that £23.6m was lost in this way over the course of the year. Neighbourhood Watch is working in partnership nationally with Financial Fraud Action UK to advise members of the public how to avoid falling victim to these scams.

“Phone scams are widely used by criminals to con people out of their hard earned cash and savings. Always be wary of unsolicited calls, even if the caller claims to be from a trusted organisation like your bank or the police. Unfortunately, thousands of people have fallen victim to phone scams so before you even consider revealing personal information over the phone or making a financial investment with a cold caller, always consider if you really know who the person is. If the answer is no, don’t be a victim, just hang up the phone.”


Advice on how to avoid this type of scam:

Be wary of:

Unsolicited approaches by phone.

Cold callers who suggest you hang up the phone and call them back. Fraudsters can keep your phone line open by not putting down the receiver at their end.

Your bank or the police will never:

Phone you to ask for your 4 digit card PIN or your online banking password, even by tapping them into the telephone keypad.

Ask you to withdraw money to hand over to them for safe-keeping.

Ask you to transfer money to a new account for fraud reasons, even if they say it is in your name.

Send someone to your home to collect your cash, PIN, payment card or cheque book if you are a victim of fraud.

Ask you to purchase goods using your card and then hand them over for safe- keeping.

Never disclose your:

Four digit card PIN to anyone, including the bank or police.

Your password or online banking codes.

Personal details unless you are sure who you are talking to.



It takes two people to terminate a call.

If you feel something is suspicious or feel vulnerable, hang up, wait five minutes to clear the line, or where possible use a different phone line, then call your bank or card issuer on their advertised number to report the fraud.

If you don’t have another telephone to use, call someone you know first to make sure the telephone line is free.

Your bank will also never ask you to check the number showing on your telephone display matches their registered telephone number. The display cannot be trusted, as the number showing can be altered by the caller.

Criminals may already have basic information about you in their possession (e.g. name, address, account details), so do not assume a caller is genuine because they have these details or because they claim to represent a legitimate organisation.

If you have fallen victim to fraud, or even if you’re unsure, contact your bank immediately and tell them what has happened. You should also report the crime to the police through Action Fraud by calling 0300 123 2040

Posted: 17th June 2015